Interpreter Resources

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With support from the Quality Health Foundation, the Center for a Healthy Maryland has created a web-based database of linguistic resources to help physicians address the language needs of their patients. In developing this database, the Center surveyed clinicians to determine the status of health literacy, language and cultural differences among their patients and also to identify barriers to effective communication as well as resources needed. To view survey findings, please click here. Medical professionals are required to communicate effectively with patients who are deaf or hearing impaired by providing auxiliary aids or services.  See Department of Justice explanation.
Help to evaluate the Interpreter Resources Guide!
Please print out, complete and fax the evaluation form to 410-649-4131.
Interpreter Contact List
In-Person Interpreters:
Academy of Languages
410-685-8383
www.academyoflanguages.net
Must call within 72 hours of service
Advanced Communication and Translation, Inc.
301-654-2890
$125/hour        2-hour minimum
Must contact 24 hours in advance
African Translation
800-664-0603
www.africantranslation.com
$60/hour         4-hour minimum
Contact as far in advance as possible but will accommodate last minute requests
Specialize in Afrikaans, Arabic, Cambodian, Swahili, Tagalog, and Thai
American Translators Association
+1-703-683-6100
www.atanet.org
Search online database for an interpreter in your area
Prices vary from each individual interpreter
FIRN Language Connections
410-992-1923
www.firnonline.org/services.html
$60/hour + mileage                2-hour minimum
At least 48 hours in advance, more time in advance the better
International Language Interpreters, Inc.
1-866-546-8855, ext.201 (Faviola)
www.ilinterpreter.com
$45/hour        2-hour minimum
Must contact 48 hours in advance
Can work out package considering the number of doctors that use services.
International Language Services/Solutions, LLC
703-721-0457
www.ilsmultilingual.com
http://www.ilssolutions.com/
trans@ilssolutions.com
In-person and sign language interpreters
$55/hour and up        2-hour minimum
Available 24/7 but the more notice given, the better the availability for the language requested
International Medical Interpreters Association (IMIA)
617-636-1798
www.imiaweb.org
Annual Membership of $50 (gives you access to interpreter list and other services)
Language Innovations, LLC
202-349-4180
www.languageinnovations.com
$250 for Spanish and increasing depending on language
2-hour minimum
Contact at least 2 weeks in advance
Travel expense may be additional depending on where interpreter is traveling from
If patient cancels appointment, you need to cancel interpreter or you will be charged
NWI Global
866-468-7769
http://www.nwiglobal.com/interpreting/sign-language/
Nationwide Sign Language Interpreting Services, including Maryland.
$85.00/hour and up, 2-hour minimum or scheduled block of time plus mileage depending on the service area.  Team of two interpreters may be required for certain assignments.
Professional Interpreter Exchange
301-725-3402
www.pieinc.com
info@pieinc.com
In-person and sign language interpreters
$92.50/hour + Mileage        $80 for each additional hour        2-hour minimum
Contact at least 72 hours in advance, can accommodate last minute requests but additional costs will be applied
R.S. Recruiting, LLC
443-253-0650
$65/hour        2-hour minimum
Contact preferable 12 hours in advance
Mention MedChi when calling for an interpreter
The Big World
212-918-4557
http://en.thebigword.com/index.html
$75/hour and up depending on language plus travel expenses
Contact at least 1 week in advance
The Language Doctors
202-544-2942
www.tldinc.org
$145/hour        2-hour minimum
Travel costs may be applied depending on where interpreter is traveling from
Contact at least 5 business days in advance
WeInterpret.net (WIN)
877-788-8454
www.weinterpret.net
ASL and in-person interpreters
$85/hour and up depending on language + mileage        2-hour minimum
Contact 72 hours in advance, the more time the better
Can accommodate last minute requests but additional fees will be applied
Available 24/7
Over-The-Phone Interpreters:
Certified Languages International
1-800-225-5254
www.certifiedlanguages.com
$1.65/minute for all languages        no minimum charge
Available 24/7
Cyracom
800-713-4950
www.cyracom.com
Medical interpreters available 24/7
Over-the-phone interpretation, Clearlink phones
You must set up phone system with Cyracom
K International
http://www.k-international.com
Written translation services for physicians and patients in 200 languages.
Interpreter.com
866-497-5038
www.interpreter.com
$2.99/minute        Over-the-phone interpreter
Pre-paid plan, $20 minimum on plan
Available 24/7
Language Line
1-800-752-6096
www.languageline.com
$3.95/minute        no minimum
Pay as you go plan
Pacific Interpreters
1-800-311-1232
www.pacificinterpreters.com
$1.50/minute for any language           no minimum
Available 24/7, no notice required
In-Person and Over-The-Phone Interpreters:
American Language Services
1-800-951-5020
www.alsglobal.net
In-Person: $100 and up/hour, depending on language                2-hour minimum
Sign language Interpreters: $250 for 2 hours
At least 48 hours in advance
Available 24/7
CTS Language Link
1-800-208-2620
www.ctslanguagelink.com
sales@ctslanguagelink.com
In-Person: $75/hour        2-hour minimum
At least 48 hours in advance, more time in advance the better
Over-the-phone: $1.55/minute        no minimum
Add mileage if interpreter is not in the area
Available 24/7
Interpreters 24/7
1.888.613.2929
https://www.interpreters247.com/
Telephone and Video interpreting available 24/7
$1.99 per minute/Spanish; $2.49 per minute/all other languages
Interpreters Unlimited
1-800-726-9891
www.interpretersunlimited.com
*In-Person, Over-The-Phone, and ASL interpreters available*
In –Person: $60/hour for Spanish        $100 and up/hour for any other language
2-hour minimum
Contact at least 48 hours in advance but the more time the better, will accommodate last minute requests
Sign Language: $100/hour
Over-the-phone: $2/minute for all languages
Available 24/7
Company has dual or single handsets available for purchase
Language Learning Enterprises, Inc. (LLE)
888-464-8553 or 202-775-0444
http://www.lle-inc.com
In-Person: $85/hour-$100/hour depending on language requested
At least 48 hours in advance, more time the better
Over-The-Phone: $1.75/minute   NO TIME MINIMUM
Available 24/7
Language Services Consultants, Inc.
610-617-8962
www.lsctranslations.com
*In-person, over-the-phone, and ASL interpreters available*
In-Person: $75/hour        2-hour minimum
Sign Language: $85/hour
Over-the-phone: $40/15 minutes           $75/30 minutes
Mileage: $0.585 per mile
Must made appointment with phone interpreter, not available 24/7
Contact at least 48 hours in advance, the more time the better
Languages Unlimited
1-888-448-9119
www.languagesunlimited.com
language60@aol.com
*In-person, over-the-phone, and ASL interpreters available*
In-person: $85 and up/hour
Sign Language: $95 and up/hour
Over-The-Phone: $2.50/minute
Mileage: $0.485 per mile
Contact at least 72 hours in advance, last minute interpreters available but charges will apply
MIR Associates
1-800-545-0308
www.mir-associates.com
info@mir-associates.com
*In-person and ASL interpreters available*
In-Person: $95 and up depending on language
Sign Language: $120/hour
Travel expense included in price
Contact at least 48 hours in advance for in-person
ASL interpreters need at least 2-weeks notice in advance
Multilingual Solutions
301-424-7444
www.mlsolutions.com
In-person and over-the-phone interpreters
In-Person: $400-600/half day, then $100 for each additional hour
Contact 2-3 days in advance
Over-the-phone: $100-150/hour        1-hour minimum
Murat Saymaz
610-570-9885 (Turkish and Azeri Interpreter)
In-person and over-the-phone Turkish and Azeri interpretation available.
In-Person: $55/hour
Over-the-phone: $1.50/minute.
Contact at least 24 hours in advance. Additional travel expenses may be applied depending on location.
Network Omni
1-800-543-4244
www.networkomni.com
Over-the-phone and in-person interpretation
NOT ACCEPTING NEW CLIENTS AT THE MOMENT-REFERRING TO LANGUAGE LINE
Sign Language Interpreters:
Birnbaum Interpreting Services
301-587-8885
www.bisworld.com
CSDIO Interpreting Online
1-888-692-7346
www.csdio.com/index.html
Video remote interpreting service
Contact at least 24-hours in advance
$3.29/minute on average-call for details
Available 24/7
Deafnet Association, Inc.
301-791-9025
www.deafnetmd.org
Only for Western Maryland
Non-profit organization
Interpreter referrals
Professional Interpreter Exchange
301-725-3402
www.pieinc.com
info@pieinc.com
Sign language interpreters and in-person interpreters
Registry of Interpreters for the Deaf (RID)
703-838-0030
www.rid.org
Find an interpreter in your area or an interpreting referral company
HASA/CIRS Interpreting (non-profit organization)
CIRS INTERPRETING | GATEWAY SCHOOL | HEARING & SPEECH-LANGUAGE SERVICES
410-318-6780
www.hasa.org
cirsrep@hasa.org
Online Resources:
American Translators Association
+1-703-683-6100
www.atanet.org
Search online database for an interpreter in your area
Prices vary from each individual interpreter
AskMe3
https://npsf.site-ym.com/
Health information materials for physicians and patients in various languages
Centers for Disease Control and Prevention (CDC)
www.cdc.gov/spanish
http://www.cdc.gov/spanish/cancer (website with information on cancer in Spanish)
http://www.cdc.gov/other/languages (CDC website in the language of your choice)
Medline Plus
http://www.nlm.nih.gov/medlineplus/languages/languages.html
Health information in multiple languages:
National Network for Libraries of Medicine
http://nnlm.gov/
Website contains consumer health information resources in multiple languages
SDL Free Translation
www.freetranslation.com
Free online translation
Available 24/7
Substance Abuse and Mental Health Services Administration (SAMHSA)
1-877-SAMHSA-7 (726-4727)
www.samhsa.gov
24-hour TIP (the Treatment Improvement Protocol) Desk available in Spanish
TIP Desk is a best practice guideline for the treatment of substance abuse
United States National Library Of Medicine, National Institutes of Health
http://sis.nlm.nih.gov/outreach/multicultural.html#a3
Multi-Cultural Resources for Health Information
Download a PDF copy.
Executive Order 13166
On August 30, 2000, President Clinton issued Executive Order 13166. The Order, “Improving Access to Services for Persons with Limited English Proficiency” requires Federal agencies to examine the services they provide, identify any need for services to those with limited English proficiency (LEP), develop and implement a system to provide those services so LEP persons can have meaningful access to them and have Federal agencies work to ensure that recipients of Federal financial assistance provide meaningful access to their LEP applicants and beneficiaries.
To assist with regulation of the new Order, the U.S. Department of Justice created the LEP Guidance that sets standards and principles for agencies to follow. Within these guidelines, Physicians and health care providers must abide by the new Order and “ensure that LEP persons have meaningful access to the health and social service benefits that they provide.”
Who is a Limited English Proficient (LEP) Individual?
According to the U.S. Department of Health and Human Services, “individuals who do not speak English as their primary language and who have a limited ability to read, write, speak, or understand English may be limited English proficient, or ‘LEP’, and may be eligible to receive language assistance with respect to a particular type of service, benefit, or encounter.”
For more information about Executive Order 13166 and LEP individuals please visit the U.S. Department of Health and Human Services.
Contact Information
For more information about the Interpreter Resources project, please contact:
Roberta M. Herbst, M.S.
Program Manager
Phone: 410-539-0872 or 800-492-1056, ext. 3340
Fax: 410-649-4131
e-mail: rherbst@medchi.org